CLIENT CASE STUDY
Continuous Digital Innovation
The Client
Bee-Clean is Canada’s largest janitorial company.
As a family-owned and operated business, they
have provided expert cleaning services to
national public and private sector clients for over
50 years.
With over 30 offices across Canada, Bee-Clean
manages hundreds of clients and thousands of
worksites — from banks and utilities to shopping
centres and public transportation.
The Fundamental Challenge
As part of their growth, Bee-Clean brought
together many different businesses under one
banner. Despite unified service delivery, each
business used different systems and databases.
Bee-Clean needed a way to consolidate client
data and to bring togetherregional information
into one centralrepository.
They also wanted a market edge — one that
could set them apart from their competition.
Our Solutions
SmartIDEAS for Bee-Clean
Through our Achieve Incredible
Framework (AIF), Six Factor
proposed a software platform
that could be a client
management tool and a ‘single
source of truth’ for all their
contract and contact data.
Branded ‘The HiVE’, the tool
integrates employees and
subcontractors with worksites,
location information, and service
delivery contracts.
PRODUCT STRATEGY
While the opportunity to create
a centralized service contact and
contract management portal
were important, Six Factor’s
approach was to develop a way
for Bee-Clean to visualize client
information on a map.
The HiVE uses Google Maps
foundation and integrates
Bee-Clean’s business
information as separate map
layers — from client location and
facility data to key contact and
contract details.
To get to market as quickly as
possible, Six Factorinitiated
a 6-phase roll-out program —
with the first two phases
delivered in just six months —
giving Bee-Clean the ability
to differentiate itself as a
leaderin the industry
immediately.
Through this iterative
release, Bee-Clean truly
realized the value of a
nationalized enterprise data
management platform.
Our Approach
GOVERNANCE
Project governance is crucial to an efficient product and program management. Six Factor ensures that projects stay true to business strategy and remain on track, on time, and in scope. Six Factor’s 6-Step Product Development Lifecycle (PDLC) brings ideation to launch with clear approval gates.
PRODUCT STRATEGY
Six Factor’s approach to product development comes from a people-centred, design thinking mindset. Our foundation for design is based on a detailed description of the product — the ‘Label on the Tin’ — that describes the user experience through a product roadmap, mock screens, and useability requirements.
PLATFORM PATH
Six Factor’s product specification begins with an established platform architecture and database schema. From this foundation, we extend functionality with component-based microservices and a strong codebase.
OUR TEAM
Six Factor’s development team is lean, agile, and adaptive to client business requirements. Our AIF best practice platform ensures that we delivertimely, usable information with a high data quality index.
ENVIRONMENT
As Western Canada’s leading Google Cloud Partner, Six Factorlooks after all setup and hosting forits software solutions, including staging, testing, and production servers — with 99.9% uptime.
CONTINUOUS DELIVERY
Six Factor combines continuous integration and delivery (CI/CD) into our software practice, which allows us to automate, build, test, and deploy applications effectively and efficiently.
Bee-Clean Benefits
THE MARKET ADVANTAGE
With the successful accelerated delivery of The HiVE, Bee-Clean immediately saw increased client satisfaction with service delivery and leveraged the platform for new contract proposals as an important differentiator. Further, Bee-Clean’s business relationships with subcontracted partners also improved in delivering services and contract oversight. Market aside, the underlying benefit for Bee-Clean was the unification of East and West — two differentregions brought together within one platform to align their national client service delivery priorities and create more value for all.
OUTCOME
Six Factor provides Google Cloud Platform and Google Workspace subscribers with:
➔ Data Centralization - The HiVE as the ‘Single Source of Truth’ forthe entire national organization
➔ Google Workspace and Cloud expertise - to assist you and your business teams to develop best-in-class work practices and solutions
➔ Map-based Business Visualization - Client sites are displayed relative to each otherto deliver on-demand services better.
➔ Client Dashboards - Client location and contract status information at a glance.
➔ Quick Release - Bee-Clean adopted the tailored software platform in six months.
➔ Modular - Six Factor’s compliance tracking tool to manage worker vaccinations was added to the platform in one month.